“The business of business is people.”

“Your people come first, and if you treat them right, they’ll treat the customers right.”

Wild Turkey whiskey and Kool cigarettes finally caught up with Herb Kelleher. The co-founder and former CEO of Southwest Airlines has died at age eighty-seven. Southwest began flying in 1971, serving three Texas Cities: Dallas (Love Field, not DFW), San Antonio and Houston. Today, Southwest, with 58,000 employees, carries more domestic passengers than any other airline, serving ninety-nine U.S. cities and ten foreign countries. It is the most, actually the only consistently profitable airline, even without charging fees for checked baggage or itinerary changes and with a highly-unionized workforce.

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